Since Dec. 1, 2012, online physician reviews from tens of thousands of patients have been posted on Ƶ of Utah Ƶ Care’s website. With a five star ranking, the Ƶ was the first system in the nation to post its own reviews. Since posting, patient satisfaction is up—half our providers now rank in the top 10 percent when compared to their peers nationally, and 26 percent rank in the top 1 percent. And neither cost nor quality has suffered. For six years running Ƶ of Utah Ƶ Care has placed in the top 10 for quality and safety.
A basic principle of health care is that . “Sunshine is the strongest disinfectant” is the oft-used expression that supports putting information out in the open for all to see.
When a patient in Illinois did not like the result of her breast-augmentation surgery, she reacted like many dissatisfied customers: .
A growing number of health consumers are consulting online physician-rating sites when choosing doctors even if the value of those sites—whether they’re reliable sources for information, or capable of driving improvements in health care—is in dispute. But a new study in the December issue of Academic Medicine bolsters research .
After some doctors at Ƶ of Utah Ƶ Care noticed scathing online reviews about themselves in 2012, the hospital system decided the best way to respond was by .
When , they're likely to come across a set of ratings from an unlikely source: the Ƶ of Utah Ƶ Care's website.
When we want to find a good restaurant, hotel, hair stylist or movie, ?
“Google me,” said Courtney Scaife, M.D., as she walked into the office of Chief Medical Officer Thomas Miller, M.D. He did and up popped an ugly comment. How long had it been floating around on the Internet? Was it even a former patient? A disgruntled co-worker? .
, an organizing principle and a means to a greater end: high-value health care, says Tom Lee, Chief Medical Officer for Press Ganey, the nation’s leading provider of patient satisfaction surveys.
As more consumers turn to the Web to make decisions about which restaurant to try or which hotel to book, websites that rate doctors are also growing. At the .
As other health care systems prepare to follow in the footsteps of —new data is available about the innovative venture it launched in December 2012.
Ƶ care consumers considering a physician at Ƶ of Utah Ƶ Care now have an additional tool— . The rankings are based on more than 40,000 patient surveys and evaluate physicians on nine questions.